Terms & Conditions | OnePlay

OnePlay Tokens Rewards Program Terms and Conditions

Effective March 2025

2. Acceptance of Terms

2.1. By enrolling in or participating in the OPLAY Rewards Program, you explicitly accept these Terms and the OPLAY Privacy Policy. You confirm that you have reviewed, understood, and agree to comply with these Terms and the Privacy Policy. If you disagree with any part of these Terms, you must not participate in or enroll in the Rewards Program.

2.2. These Terms constitute an electronic record under the Information Technology Act, 2000 (as amended, re-enacted, or replaced) and the relevant rules framed thereunder. This record is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, and its associated rules. This electronic record is generated automatically by our computer systems and does not require any physical or digital signature to be valid. By accessing or using the Rewards Program, you acknowledge and agree to be bound by these Terms.

2.3. Your continued participation in the Program constitutes your ongoing acceptance of these Terms, including any amendments or updates made by the Company from time to time. If you do not agree with any modifications to these Terms, you must immediately cease all participation in the Program.

3. Personal Data

3.1. By participating in the OPLAY Rewards Program, you agree to the terms of use and privacy policy applicable to OnePlay’s products and services integrated with the Program. These policies govern the collection, storage, processing, and use of your personal information and other data in connection with your use of the Rewards Program and any associated products or services.

3.2. You authorize the Company to collect, process, and use your personal data in accordance with these Terms, including for the following purposes:

  • Administering the Rewards Program and ensuring its smooth operation.
  • Improving user experience and personalizing rewards.
  • Ensuring compliance with applicable legal and regulatory requirements.
  • Communicating with you regarding Program updates, promotions, and other relevant information.

3.3. Your participation in the Program is contingent upon your consent to these practices as outlined in the Privacy Policy. By continuing to participate in the Program, you explicitly consent to the handling of your personal information as described in the Privacy Policy. If you do not agree with any aspect of the Terms or Privacy Policy, you must refrain from participating in the Program.

3.4. You acknowledge that the Company may share your personal data with third-party service providers, affiliates, or regulatory authorities as required for the operation of the Program or to comply with legal obligations. The Company will take reasonable measures to ensure that such third parties adhere to data protection standards consistent with these Terms and the Privacy Policy.

4. Eligibility

4.1. To participate in the OPLAY Rewards Program, you must meet the following eligibility criteria:

  • Age Requirement: You must be at least 18 years old at the time of enrollment. By joining the Program, you confirm that you meet this minimum age requirement and that your participation is in accordance with applicable laws governing your jurisdiction.
  • Account Standing: You must not have been previously suspended, terminated, or removed from accessing OnePlay’s products or services for any reason. Any prior history of such removal or restriction, including violations of terms of use, may disqualify you from enrollment or continued participation in the Program.
  • Legal Capacity: You must have the full legal authority, capacity, and power to enter into, accept, and comply with these Terms. By agreeing to these Terms, you represent and warrant that your participation does not, and will not, conflict with or violate any other agreements, obligations, or legal restrictions that may apply to you. This includes but is not limited to agreements with employers, contractual obligations with third parties, or regulatory restrictions.

4.2. To redeem OPLAY Tokens, you must meet additional conditions, including:

  • Submitting valid and accurate documentation as part of a Know Your Customer (KYC) process or other verification protocols mandated by the Company.
  • Complying with anti-money laundering (AML) regulations and any other applicable laws.
  • Meeting any additional conditions or criteria imposed by the Company from time to time, as communicated through updates to these Terms or other official channels.

4.3. The Company reserves the right to verify your eligibility at any time, either at the time of enrollment or during your participation. Such verification may include checks on your identity, account history, or compliance with the Terms. If you are found to be in breach of these requirements, the Company may take appropriate action, including but not limited to suspending or permanently terminating your participation in the Rewards Program.

4.4. By participating in the Rewards Program, you acknowledge and agree that compliance with these eligibility requirements is a continuing obligation. You further acknowledge that the Company retains the sole and absolute discretion to determine whether you meet the eligibility criteria at any time and to enforce these Terms as necessary to maintain the integrity and fairness of the Rewards Program.

5. OPLAY Tokens Program

5.1. To participate in the Tokens Program, you must first register with the Company as a user. Upon successful registration, you will be assigned a public crypto wallet ("Wallet"). The Wallet will enable you to store and utilize OPLAY Tokens earned through the Program.

5.2. You can earn OPLAY Tokens by participating in various activities, including but not limited to:

  • Registering as a user on the platform.
  • Subscribing to plans and renewals.
  • Playing or purchasing games on the platform.
  • Referring other users to join the platform.
  • Participating in promotional campaigns, contests, or events hosted by the Company.

5.3. Tokens will be credited to your Wallet within three working days of completing the eligible activity, subject to the Company’s verification of your compliance with the Terms. The Company reserves the right to withhold or adjust Tokens if it determines, at its sole discretion, that you have not fully complied with the terms and conditions governing the activity.

5.4. Tokens may be redeemed for goods and services offered by the Company, its affiliates, or third-party providers. Redemption is subject to additional conditions, including KYC verification and compliance with applicable laws. The Company will inform you of the specific redemption process and any associated requirements through official communication channels.

5.5. Tokens may be subject to expiration periods or usage restrictions as mandated by Company policies or applicable laws. You are responsible for ensuring that you redeem your Tokens within the specified timeframes to avoid forfeiture.

5.6. The Company reserves the right to modify the earning mechanics, redemption options, or other aspects of the Tokens Program at its sole discretion. Any such changes will be communicated to you through official channels, and your continued participation in the Program constitutes your acceptance of the updated terms.

6. Blockchain Technology and Partners

6.1. The OPLAY Tokens Program is powered by blockchain technology, which ensures transparency, security, and immutability of transactions. The Company collaborates with Aptos, Supra and Lynn to deliver the Program.

6.2. The blockchain platforms and partners listed above are responsible for providing the underlying infrastructure for the Program. The Company does not control or operate these platforms and partners and shall not be liable for any issues, disruptions, or failures arising from their operations.

6.3. You acknowledge and agree that the blockchain platforms and partners are third-party entities, and their performance, governance, and technical specifications are beyond the Company’s control. The Company may, at its sole discretion, add, remove, or replace blockchain partners as necessary to ensure the continued functionality and security of the Program.

6.4. You understand that the blockchain platforms and partners may have their own terms of use, privacy policies, and risk disclosures. You are encouraged to review and understand these documents before participating in the Program.

6.5. The Company reserves the right to modify or update the list of blockchain platforms and partners at any time. Any such changes will be communicated to you through official channels, and your continued participation in the Program constitutes your acceptance of the updated terms.

7. Rights of the Company

7.1. The Company retains the sole and absolute right to modify, suspend temporarily, or discontinue permanently any aspect of the Rewards Program or associated services at its discretion. Such changes may be implemented without prior notice to you and without incurring any liability. This includes, but is not limited to, altering the eligibility criteria, reward mechanisms, redemption processes, or terminating the Program in its entirety.

7.2. The Company is under no obligation to maintain or support the Rewards Program indefinitely. The Company may, at its sole discretion, provide updates or notifications of changes through its official communication channels. However, the absence of such notifications does not absolve you from the obligation to comply with the revised Terms.

7.3. By continuing to participate in the Rewards Program after any changes have been introduced, you explicitly agree to be bound by the updated Terms. If you do not agree with any modifications, you are required to cease all participation and usage of the Program immediately. The Company shall not be responsible for any loss or inconvenience caused due to your failure to discontinue participation after changes to the Terms.

8. Acknowledgement of Risks

8.1. By participating in the Rewards Program, you acknowledge that the Program relies on internet-based systems and digital infrastructure, which inherently carry certain risks. You expressly agree to assume these risks, including but not limited to:

  • Technical Issues: Hardware malfunctions, software glitches, or internet connectivity problems may disrupt your ability to access or participate in the Program.
  • Security Risks: The Program is subject to potential risks from malicious software, phishing attempts, hacking, or other unauthorized activities by third parties. You accept that such risks may lead to the compromise of your Wallet, personal information, or earned Tokens.
  • User Responsibility: You acknowledge that improper security measures on your part, such as weak passwords or failure to enable multi-factor authentication, may result in unauthorized access to your account or Wallet.

8.2. You agree that it is your responsibility to take appropriate precautions to safeguard your Wallet, devices, and associated credentials. The Company is not responsible for any risks arising from your failure to implement adequate security measures.

9. Limitations of Liability

9.1. The Company shall not, under any circumstances, be held liable for any communication failures, disruptions, delays, or errors experienced during your participation in the Rewards Program. These issues may arise from circumstances beyond the Company's control, including but not limited to:

  • Server outages, data corruption, or other technical failures.
  • Loss of access due to forgotten passwords, mistyped wallet addresses, or improperly constructed transactions.
  • Breaches resulting from your failure to secure your account or Wallet properly.
  • Losses arising from phishing, malware, hacking, or other third-party activities targeting the Program or your participation in it.

9.2. The Company further disclaims liability for any losses or damages incurred due to:

  • Passwords being compromised through negligence or brute-force attacks.
  • Corruption or loss of Wallet files, Tokens, or other data.
  • Mismanagement of redemption processes, including incomplete or incorrect documentation submitted by you.
  • Losses caused by outdated, incorrect, or incomplete information provided by you during registration or participation in the Program.

9.3. You acknowledge that participation in the Rewards Program is entirely at your own risk. The Company shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including loss of Tokens, data, or goodwill, arising from your participation in the Program.

10. General Disclaimer

10.1. The Rewards Program is provided on an "as-is" and "as-available" basis without warranties of any kind, either express or implied. The Company makes no representations or guarantees regarding the uninterrupted availability, accuracy, or reliability of the Program or its associated services.

10.2. You agree to indemnify and hold harmless the Company, its affiliates, officers, directors, employees, agents, and partners from any claims, damages, liabilities, or expenses arising out of or in connection with:

  • Your participation in the Program, including any actions or omissions on your part.
  • Your breach of these Terms or applicable laws.
  • Any unauthorized use of your account or Wallet by third parties due to your negligence or lack of adequate security measures.

10.3. The Company advises that you exercise extreme caution and diligence while engaging with the Rewards Program and any third-party platforms associated with it. You should implement robust security measures, such as:

  • Using complex and unique passwords for your accounts.
  • Enabling multi-factor authentication wherever possible.
  • Regularly updating and safeguarding your devices and software to minimize vulnerabilities.
  • Verifying the authenticity of all communications and links before engaging with them.

11. Force Majeure

11.1. The Company shall not be held liable for any failure or delay in fulfilling its obligations under these Terms if such failure or delay is caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, war, civil unrest, cyberattacks, or technical failures.

11.2. In the event of such circumstances, the Company reserves the right to suspend or terminate the Rewards Program without incurring any liability. You agree that the Company shall not be obligated to provide refunds, compensation, or any form of remuneration for losses incurred due to such events.

12. Third-Party Content and Services

12.1. While participating in the Program, you may encounter or interact with content, services, or products provided by affiliates or third-party service providers ("Third Party Providers"). These interactions may include accessing external websites, applications, or services offered by such Third Party Providers ("Third-Party Content"), which can be facilitated through various channels.

12.2. You acknowledge and agree that the Company does not own, control, endorse, or adopt any Third-Party Content made available through the Program. Third-Party Content may include materials that are inaccurate, incomplete, misleading, outdated, offensive, indecent, or otherwise objectionable. The Company expressly disclaims any responsibility or liability for the nature, accuracy, quality, legality, or appropriateness of such Third-Party Content. The Company is not involved in the creation, verification, or moderation of Third-Party Content and makes no representations or warranties, express or implied, regarding the same.

12.3. Any interactions, business transactions, or correspondence you engage in with Third Party Providers, including purchasing products or services, are solely between you and the respective Third Party Providers. The Company does not act as a mediator, guarantor, or facilitator of these interactions and is not responsible for any agreements, obligations, or disputes arising between you and Third Party Providers. You agree that the Company will not be liable for any losses, damages, claims, or liabilities resulting from such interactions, including but not limited to issues arising from defective products, non-performance of services, misrepresentation, or disputes over payment terms.

12.4. To the fullest extent permitted by applicable law, the Company expressly disclaims all responsibility and liability for any disputes, damages, or losses that may arise from your engagement with Third Party Providers or Third-Party Content. The Company is not liable for the accuracy, completeness, reliability, or safety of any Third-Party Content, and any risks associated with its use are borne entirely by you.

12.5. By engaging with Third-Party Content, you expressly acknowledge that the Company is not responsible for the content, terms, conditions, or practices of third parties. You are solely responsible for reviewing and understanding the terms and conditions, privacy policies, and other applicable documentation of the Third Party Providers before engaging with their services or content. You accept full responsibility for any consequences arising from your interactions with Third-Party Content or Third Party Providers, including but not limited to financial loss, reputational damage, or legal claims.

12.6. The Company strongly advises all users to exercise caution and perform due diligence before engaging with any Third-Party Content or services. This includes, but is not limited to:

  • Verifying the credibility and authenticity of the Third Party Providers.
  • Reviewing the terms of service, refund policies, and any warranties or guarantees provided by the third party.
  • Ensuring that the content or services comply with applicable laws, regulations, and your specific requirements.

12.7. You agree to indemnify and hold harmless the Company, its officers, directors, employees, agents, and affiliates from and against any claims, losses, damages, liabilities, or expenses, including reasonable legal fees, arising out of or related to:

  • Your use of Third-Party Content.
  • Your dealings or disputes with Third Party Providers.
  • Your violation of any third-party rights or applicable laws in connection with such interactions.

12.8. The Company reserves the right to terminate or limit access to any Third-Party Content made available through the Program without notice or liability. This includes cases where Third-Party Content is deemed inappropriate, non-compliant, or otherwise detrimental to the Program or its users. The Company also reserves the right to update or amend these Terms to address evolving risks associated with Third-Party Content, and such updates shall take effect upon notification or publication.

13. Compliance and Usage Guidelines

13.1. By choosing to participate in the Program, you acknowledge that your involvement is entirely voluntary. You further affirm that you will comply with all applicable laws, regulations, contractual obligations, and third-party rights. Your use of the Program and any related services, including but not limited to the Program’s digital wallet and OPLAY Tokens (collectively referred to as the "Services"), must align with all legal and regulatory requirements. You accept full responsibility for your actions while accessing or utilizing the Services and agree that any misuse or violation of these Terms may lead to the immediate suspension or termination of your access, along with any other remedial actions deemed necessary by the Company.

13.2. You expressly agree not to engage in any activity that violates these Terms, disrupts the normal operation of the Services, or undermines the rights and security of the Company, its affiliates, partners, or other users. Prohibited activities include, but are not limited to, the following:

  • Disruption of Services: You shall not use the Services in any manner that could damage, disable, overburden, or impair their proper functioning. Additionally, you must not interfere with, disrupt, or negatively impact other users' ability to access or fully enjoy the Services.
  • Illegal Activities: You must not use the Services for any illegal purpose, including but not limited to money laundering, terrorism financing, fraud, gambling, betting, or any other activity prohibited under applicable law. The Company reserves the right to monitor, report, and take appropriate legal action against any such activity.
  • Unauthorized Access: You shall not attempt to use or gain unauthorized access to another user’s Wallet, credentials, or account under any circumstances. The Company shall not be liable for any losses arising from such unauthorized attempts.
  • Malicious Software: You must not introduce, distribute, or attempt to spread viruses, trojans, worms, logic bombs, malware, spyware, or any other harmful or malicious software that could damage, disrupt, or compromise the Services or other users' devices.
  • False Information: You must not engage in any activity that involves the creation or use of false identities, impersonation of individuals or entities, or misrepresentation of your affiliation with any person or entity. Additionally, you shall not provide inaccurate, false, or misleading information in any aspect of your interaction with the Services.
  • Competitive Research: You are prohibited from monitoring, analyzing, or tracking the availability, performance, or functionality of the Services for competitive research, benchmarking, or the development of any competing product, application, or service.
  • Defamation: You shall not, directly or indirectly, make, publish, or disseminate any false, misleading, or defamatory statements—whether written, oral, or electronic—about the Company, its affiliates, external partners, or the Services. This includes any communication that may harm the reputation, goodwill, or commercial interests of the Company, its affiliates, or associated third parties.
  • Assisting Third Parties: You shall not assist, enable, encourage, induce, or aid any third party in engaging in any of the activities prohibited under this section.

13.3. Violation of these Acceptable Use Terms will result in appropriate action by the Company, including, but not limited to:

  • Suspension or termination of your participation in the Program.
  • Restriction or forfeiture of OPLAY Tokens.
  • Initiation of legal proceedings where necessary.

13.4. The Company reserves the right to investigate any suspected violation of these Terms and take appropriate legal, technical, or organizational action to address any misuse of the Services. This includes, but is not limited to:

  • Conducting audits.
  • Suspending or terminating accounts.
  • Reporting violations to authorities.
  • Pursuing legal remedies.

13.5. Users must comply with the terms, policies, and agreements of any third-party service providers that interact with the Services. The Company is not responsible for any breaches caused by a user’s failure to adhere to such external policies.

13.6. Users shall not attempt to bypass, modify, or override any security mechanisms, access controls, or authentication features implemented by the Company or its affiliates. Any attempt to do so will be considered a material breach of these Terms.

13.7. Users must not exploit loopholes, system vulnerabilities, or design flaws in the Services for any personal or commercial gain. Any such activity may result in the revocation of access and further legal action.

13.8. In the event that a user breaches these Terms and causes financial, reputational, or legal damage to the Company, the user agrees to indemnify and hold the Company harmless against any claims, losses, damages, costs, or legal expenses arising from such breaches.

13.9. The Company reserves the right to update, modify, or expand these Acceptable Use provisions at its sole discretion. Continued use of the Services following any updates constitutes acceptance of the revised Terms.

14. Intellectual Property Rights

14.1. All intellectual property rights, including but not limited to trademarks, service marks, logos, designs, text, software, graphics, images, and any other materials or content related to the Services, are owned by the Company, its affiliates, or its licensors. Such Services are protected under applicable copyright, trademark, patent, and other intellectual property laws.

14.2. Subject to your compliance with these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable, and non-sub licensable license to access and use the Services solely for your personal, lawful, and non-commercial participation in the Program.

14.3. You agree not to:

  • Copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, or exploit any part of the Program, Wallet, or the Tokens without prior consent from the Company.
  • Use the Company’s trademarks, service marks, logos, or other proprietary marks without explicit written authorization.
  • Remove, obscure, or alter any copyright, trademark, or other proprietary notices displayed within the Program, Wallet, or on any other documentation associated with the Tokens.
  • Decompile, reverse engineer, disassemble, or otherwise attempt to derive the source code, object code, or any software associated with the Program or Wallet.

14.4. All rights, title, and interest in the Services remain exclusively with the Company, its affiliates, and its licensors. No rights or licenses, express or implied, are granted to you other than those explicitly provided in these Terms.

14.5. Any unauthorized use, reproduction, or distribution of the Services may result in immediate suspension or termination of your access to the Services and may subject you to legal action, including civil and/or criminal penalties.

15. Access Control and Termination Policy

15.1. The Company, at its sole and absolute discretion, reserves the right to temporarily suspend, restrict, or limit your access to some or all features of the Services, without liability and with or without prior notice, under any of the following circumstances:

  • If unforeseen events beyond the Company’s control, including but not limited to natural disasters, regulatory restrictions, cyber-attacks, system failures, or other Force Majeure events, impair the Company’s ability to provide uninterrupted Services.
  • If you violate or are suspected of violating any provision of these Terms, the Privacy Policy, or any other applicable policies governing the Services.
  • If the continued provision of Services to you becomes commercially unfeasible, burdensome, or unreasonable for the Company.
  • If there is evidence of misuse of the Wallet, fraud, or any activity that threatens the integrity, security, or functionality of the Services.
  • If the Company determines, at its discretion, that temporary suspension is necessary to safeguard its systems, prevent financial or reputational harm, or protect other users.

15.2. During a suspension period, your access to the Wallet and Tokens Program may be restricted or disabled, and the Company shall not be liable for any losses or disruptions arising from such actions.

15.3. The Company reserves the right to terminate your access to the Services immediately, without prior notice or liability, under any of the following conditions:

  • If you are found to have breached any term, condition, or obligation outlined in these Terms or any related policies.
  • If you are involved in or suspected of engaging in fraud, money laundering, terrorist financing, unauthorized access, hacking, or any unlawful activities in connection with the Services.
  • If your actions, conduct, or account usage pose a risk to the Company’s security, its technology infrastructure, its reputation, or the rights and safety of other users.
  • If termination is required due to applicable laws, regulatory orders, or government directives.

15.4. Upon termination:

  • Your access to the Tokens Program, Wallet, and associated Services will be permanently revoked.
  • The Company may, at its discretion, deactivate or delete your account and all related stored data, including Tokens, subject to applicable laws.
  • Any accrued or credited Tokens, rewards, or benefits may be forfeited without compensation, at the Company’s sole discretion, unless otherwise mandated by law.
  • The Company shall not be held liable for any damages, financial losses, or claims arising from the termination, including loss of Tokens or benefits.

15.5. The Company shall not be responsible or liable for any loss, damage, or inconvenience resulting from the suspension, restriction, or termination of your access to the Services. This includes, but is not limited to:

  • Loss of access to your Wallet, Tokens, or benefits under the Program.
  • Deletion or deactivation of your account or stored data.
  • Any direct, indirect, incidental, or consequential damages arising from service disruption.

15.6. By continuing to use the Services, you acknowledge and accept that the Company has the absolute right to take such actions to protect its interests, comply with legal obligations, and ensure the integrity of the Program.

16. Confidentiality

16.1. You agree not to disclose any information, including without limitation software, technology, programming, technical specifications, materials, guidelines, emails, commercials, and documentation, developed or obtained that relates to the Services, and any other information designated in writing by the Company as “confidential” or any designation to the same effect ("Confidential Information"). The Confidential Information does not include information that:

  • Has been independently developed without access to the Company’s confidential information as evidenced in writing.
  • Is required to be disclosed by law or by a governmental authority.

17. Modification

17.1. The Company reserves the right to update and/or modify these Terms under which the Tokens Program is offered. The Terms may be further modified based on changes in the business, legal, and regulatory requirements and will be updated online from time to time. We will use commercially reasonable endeavors to notify you whenever there are any changes to these Terms in accordance with the provisions of the applicable law. To stay informed of any updates, you are encouraged to periodically review these Terms. Your continued participation in the Tokens Program following any updates constitutes your acceptance of the revised Terms. If you disagree with any modifications, you must discontinue your participation in the Tokens Program immediately.

17.2. The Company reserves the right to add, modify, or remove any content, functionality, or features of the Tokens Program at any time. Such changes may include, but are not limited to:

  • Introduction of new features.
  • Alterations to the Token earning or redemption mechanics.
  • Changes to the redemption value of Tokens.
  • Removal of specific functionalities.

17.3. These modifications aim to improve user experience, adapt to technological advancements, or comply with evolving business and/or regulatory requirements. While we endeavor to minimize disruptions, you acknowledge that participation in the Tokens Program is subject to such changes, and the Company shall not be liable for any impact these modifications may have on your use or experience.

18. Disclaimer of Warranties

18.1. The Services are provided strictly on an "as-is," "where-is," and "as available" basis, without any warranties, express or implied. The Company makes no representations or guarantees regarding the selection, quality, accuracy, completeness, reliability, design, condition, or performance of the Services. The Company expressly disclaims, to the fullest extent permitted by law, any and all warranties, including but not limited to those relating to merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from a course of dealing, course of performance, or usage of trade. No statements, assurances, or representations made by the Company, its representatives, or third parties shall be deemed to create any warranties beyond those explicitly disclaimed herein.

18.2. The Company does not warrant that the Services, platform, or any associated content, features, or functionalities will be uninterrupted, timely, secure, or error-free. The Company does not guarantee that defects or vulnerabilities will be identified or corrected, that the Services will be compatible with all devices or systems, or that they will meet your expectations or intended outcomes. You acknowledge that the Services may experience delays, interruptions, or failures due to maintenance, technical malfunctions, third-party interference, or circumstances beyond the Company’s control. Additionally, the Company does not warrant that the Services or any linked resources are free from viruses, malware, or other harmful components that could compromise your device, data, or security.

18.3. There are inherent risks associated with blockchain technology, decentralized finance, and digital assets. These risks include but are not limited to technical malfunctions, software vulnerabilities, internet connectivity failures, unauthorized access, hacking attempts, phishing attacks, or loss of access to your Wallet due to compromised credentials. The volatility of digital assets, regulatory changes, liquidity constraints, and market fluctuations may significantly impact their value and usability. The Company does not provide investment, tax, or financial advice and is not responsible for any losses, devaluation, or restrictions imposed on digital assets due to evolving laws and regulations.

18.4. You acknowledge and accept full responsibility for securing your Wallet, safeguarding private keys, and taking necessary precautions to mitigate risks associated with digital transactions. The Company shall not be liable for any unauthorized transactions, theft, loss of assets, or financial damages resulting from security breaches, user negligence, or regulatory actions. Furthermore, the Company assumes no liability for any claims, damages, or consequences arising from your reliance on the Services or any third-party integrations associated with them.

19. Indemnity

19.1. You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, agents, contractors, and licensors (collectively, the "Indemnified Parties") from and against all claims, actions, demands, liabilities, losses, damages, costs, expenses, fines, penalties, or settlements (including reasonable legal fees and expenses) arising from:

  • Your violation of these Terms or Privacy Policy.
  • Your use of the Services, or any content associated with the Services.
  • Your breach of any applicable laws, regulations, or third-party rights.
  • Any disputes, claims, or actions involving third parties arising out of your participation in the Tokens Program.
  • Any claims or damages arising out of any unauthorized use of the Wallet or credentials.

20. Limitation of Liability

20.1. To the fullest extent permitted by applicable law, the Company and its affiliates will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to:

  • Your use or inability to use the Services.
  • The performance, delay, or non-performance of the Services.
  • Any transaction or interaction related to the Tokens.
  • Unauthorized access or tampering with your account, Wallet, or personal information.
  • Any errors, omissions, interruptions, or malfunctions in the Services.
  • Any virus, malware, or other harmful material introduced through the Services.
  • Any failure, delay, or malfunction in the blockchain or decentralized ledger systems.
  • Any risks associated with the volatile nature of Tokens.

21. Governing Law and Dispute Resolution

21.1. These Terms shall be governed and construed in accordance with the laws of India. The courts at Mumbai, India shall have exclusive jurisdiction to hear disputes arising out of or in connection with these Terms.



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OnePlay has a Grievance Officer to address your concerns regarding data safety, privacy, and other Platform usage concerns. You may contact the, Grievance Officer at any of the following:

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Email: grievance@oneplay.in

Note - Kindly send all user related grievances to the above mentioned email ID, in order for us to process and resolve the same in an expeditious manner